Refund & Returns
Our patterns are digital files delivered instantly, so they cannot be “returned” — but we stand behind every design and we will always make things right.
We refund
Duplicate purchase
Bought the same pattern twice? Tell us — the duplicate is refunded in full.
Technical problem
A file will not open or download and we cannot fix it for you — full refund.
Order by mistake
Placed an order by mistake and have not downloaded the files? Contact us within 14 days.
We cannot refund
- Files that have been downloaded when the pattern matches its description and photos.
- Change of mind, skill level or yarn choice after download.
- Bundles where part of the patterns have already been downloaded.
Pattern corrections
Found an error in a stitch count or a photo? Email us the pattern name and round number. We correct the file and every customer receives the updated version for free through the same download link.
How to request a refund
Email us
Write to support@fullamigurumi.com from the address you ordered with.
Add your order number
You find it in the confirmation email and under My Account → Orders.
Refund in 1–3 days
Approved refunds go back to the original payment method within 5–10 business days depending on your bank.
This policy does not limit your statutory consumer rights.
Need help with an order?
A real person reads every message — usually within 24 hours.